Untitled Document
 

In order to improve our relationship with our valuable customers and to ensure the best possible quality of our products and services, we encourage your feedback. Your input is regarded as a powerful tool to measure the level of satisfaction.

We thank you for your support and collaboration.
 
Name:   First name :
Company:   E-mail:
Phone :   Fax:

I- Product :

INDICATION OF SATISFACTION
         
Criterion
Dissatisfaction
Unsatisfactory
satisfactory
very satisfactory
The quality produces
The continuity of the quality produces
The delivery period
  1. Do you need the TECHNICAL documentation? Mark the good answers:

    In no way.    Occasional.   Yes, and it is according to the procedure of purchase

     2. Have you a produced exercise book of load(responsibility) which we have to respect? Mark the          good answers:

      Yes  No

     

II- Services :

INDICATION OF SATISFACTION
         
Criterion
Dissatisfaction
Unsatisfactory
satisfactory
very satisfactory
Phone reception
Conception and sample
Listens to and reaction clientele
Presence Followed interlocutor
council and Assistance(Audience)
Frequency of visit by our commercial
  1. Wish to have you a visit of our part (commercial) lors?: Mark the good answers:

    Of a BC                        Of a consultation

    Of a new product           Of courtesy

     

III- Logistic :

INDICATION OF SATISFACTION
         
Criterion
Dissatisfaction
Unsatisfactory
satisfactory
very satisfactory
Conditioning(Packaging), Identification and Mode(Fashion) of delivery
Documentation of delivery: BL + Fact.
Respect for periods(delays) and quantities
  1. IV- Reactivity:
INDICATION OF SATISFACTION
         
Criterion
Dissatisfaction
Unsatisfactory
Satisfactory
Very satisfactory
Complaint customer
Recording of the commands(orders)
price offers

Give your answer :

  1. Which is your global appreciation for the product:

  2. Which is your suggestion for the product  :

  3. Which are your recommendations for PC Emballage :